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Purchasing & Shipping Info
What currency are your shop products ?
Shop prices are quoted in Australian dollars (AUD) & are inclusive of taxes.
To estimate conversion of AUD into your local currency we recommend Xe.com online calculator.
Online Payments
We accept the following payment methods—
- Credit Card
- PayPal
- Direct Direct (for Australia Customers Only)
Payment Processing
If paying by Credit Card, the description on your credit card statement will read : UNIVERSALLIFETOOLS.com
If paying by PayPal, the description on your PayPal transaction statement will read: PayPal SIMONEMATTH
If paying via Direct Debit (Australian Customers Only), your order will be shipped once your payment has cleared in our account. If your payment has not been receipted within 14 days of purchase, then your order will be cancelled and returned to stock. Our bank account details are as follows:
Bank: Bank of Queensland
Account Name: Indigo Natural Therapies
BSB: 124 173
Account: 11 093 008
Description: Please use your Order# as the Payment Reference.
Coupon Codes ?
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What Countries do you ship to ?
We ship anywhere in the world from our Australian Office.
We ship all of our orders via Australia Post.
Our shipping charges are inclusive of tracking.
Shipping Charges
We offer a FLAT RATE Shipping Charge:
Australia- $10 AUD (inclusive of tracking)
United States* - $39 (inclusive tracking + tariffs)
Rest of World- $19 AUD (inclusive of tracking)
*United States includes US Territories. All Tariffs are paid by UniversalLifeTools here in Australia prior to your order being shipped.
Do you ship to PO Boxes ?
YES. We can ship your order to your PO Box or to your Street address or to your place of business.
How will my Order be Shipped ?
Australian Shipments: Australian Orders are shipped via Australia Post and delivered to your PO Box or physical address. Once orders have been delivered, they become the responsibility of the purchaser. If you wish your order to be left at your front door (or alternate location), or if you prefer to sign for your order, then please let us know in the comments box on checkout.
International Shipments: International Orders are shipped via Australia Post and then delivered by your local Carrier Service within your country. Whilst you may request in the comments box during checkout out for your parcel to be 'left by front door', we cannot guarantee this service by your local Carrier Service .
When will I receive my Order ?
All orders are shipped within 2 business days on receipt of payment for your order. You will receive a confirmation email confirming shipment & how you can track your order online.
AUSTRALIA - Shipping Timeframe
1-6 Business Days (depending on your location)
Calculate estimated delivery times here.
INTERNATIONAL - Shipping Timeframe
International shipments can take up to 10 business days to be receipted (15 business days during peak holiday periods such as Christmas/New Year). Calculate estimated delivery times here.
Should your Australian or International Order be urgent, then we can ship your order via Express Post (Australia & International), at an additional cost. Please place this request in the 'customer notes' box on check out.
Are my purchases Insured ?
Whilst every care is taken to package your products diligently for safe transit, UniversalLifeTools cannot be held responsible for mis-handling or loss caused by Australia/International postage/courier services. Whilst our Flat Rate shipping fee includes TRACKING, additional insurance would be required to cover your purchase for loss/damage.
If you would like to INSURE your order, please place this request in the 'customer notes' box on check out, and we will send you a payment request for this additional cost to ensure.
My order arrived damaged, what do I do ?
Please contact us within 24 hours upon receiving your damaged order, providing a detailed description of the damage as well as clear time-stamped photos that easily identify the damage. It is essential that you also keep the original shipping box, packaging and box contents. orders@universallifetools.com
If your order was insured, all of the above is vitally important for your insurance claim.
If your order was not insured, and the damage was the result of Australian/International postal/courier service mis-handling, then UniversalLifeTools accepts no responsibility for damages. If the damaged was the result of UniversalLifeTools error in packaging, then we will replace the damaged items at our cost.
I haven't received my order, what do I do ?
All orders are shipped within 2 business days of receiving confirmation of your order payment.
Australia Orders should then be receipted in 1-6 business days, and International Orders in up to 10 business days (15 days in peak holiday times such as Christmas).
If your order has not arrived within these timeframes, then please contact us immediately, quoting your order#, and we will follow this up your Orders via its Tracking# with Australia Post. orders@universallifetools.com
Customs Charges, Import Fees
International orders may attract customs charges, duties, fees etc... These possible additional costs are the responsibility of the purchaser/importer. Depending on your country of origin, there also may be import restrictions/bans on certain products into your country. It is the responsibility of the purchaser/importer to review your country's guidelines. UniversalLifeTools accepts no responsibility/costs incurred for returned goods not accepted through customs.
All Tariffs on United States (& Territories) are paid by UniversalLifeTools here in Australia prior to your order being shipped.
Our eShop Purchase Policy
When purchasing through our eShop (whether complete, incomplete, or for free products/downloads) you consent to our:
eShop Terms & Conditions
Website Terms & Conditions
Privacy Policy
